Common questions
Answers,
plainly.
Five sections covering the questions we get asked most often — ordering, delivery, payment, compliance, and investment. Still stuck? Get in touch.
01
Ordering & RFQs
What information should I include in an RFQ?
Specifications, quantity, target delivery location, required timeline, and any compliance constraints (halal, COA, etc.). Attaching a BOQ or technical spec speeds things up significantly.
What’s your minimum order quantity?
We work most efficiently from one 20-foot container upward. Smaller orders can be consolidated for repeat clients on regular procurement cycles.
How quickly will I get a quote?
Acknowledgement within 1 business day. Indicative pricing within 3–5. Formal proposal with delivery terms within 5–10 business days.
Can I submit a tender response through your website?
Yes — use the Tender Submissions channel for formal NGO and government tenders. RFQs go through Request a Quote.
Do you handle mixed-category orders?
Yes — mixed orders combining e.g. construction materials with stationery and fuel are routine. One customs entry, one delivery, one invoice.